Are the returned products tested and evaluated?
Yes: all INDUO® products must respect extremely strict quality standards before being placed in the market. When a product is returned, we have many testing methods to help us identify any anomaly in terms of the fabric properties. Regularly verifying our products’ performances lets us trigger innovations and development to offer our customers the best experience possible with INDUO® fabrics.
How can you be compensated?
If you have a problem with your INDUO® fabric garment, contact us by e-mail at email@example.com or by phone at +33 1 80 98 00 69.
An INDUO® customer service representative will speak with you to determine whether the best solution is to repair, to replace or to reimburse you for the product.
What damages do the INDUO® guarantee cover?
If your garment has a fabric defect or technical fault (it does not repel liquid or perspiration stains), contact us: a customer service representative will help you.
However you are responsible for repairing any damages you might cause such as snags or tears. For manufacturing defects like buttons that has fallen off or seams that has come apart, we suggest that you notify the brand who sold you the garment.
What does “intended use” mean?
The “length of useful life” is the lifespan of a garment or shirt when it is worn for its intended use. All garments have a limited lifespan but this can’t be defined by a specific number of days since it depends on use (number of times worn, respect of intended use) and care (respect of care instructions).
To gauge the length of the useful life, we suggest using common sense: if your garment is worn out (misshapen shirt collar, detached button, frayed elbow, snagged or torn fabric), it might be time to buy a new one.
Is this a lifetime guarantee?
No: the guarantee applies to the fabric’s resistance to liquid spots and perspiration for its entire useful lifetime.
The INDUO® guarantee: what are the conditions of this guarantee?
The fabric resists liquid food spots when you follow the care instructions (pour water on spots, machine-wash the garment). It is also breathable and prevents the creation and spread of rings (except for medical or extreme conditions). As long as your INDUO® fabric garment is used in the intended conditions and is correctly cared for, it should conserve its properties throughout its entire lifespan.
What does “intended use” mean?
In this case, “intended use” means a conventional garment worn for situations such as work, everyday life or ceremonial attire. It is not intended to be worn for sports or outdoor activities (example: for a rain garment).
What is the INDUO® guarantee?
It is extremely simple: if you are not completely satisfied with your INDUO® fabric garment’s resistance to liquid spots and perspiration, we agree to repair it, replace it or reimburse you for the price you have paid for it. If any garment brand you buy carries the INDUO® label, that means we have certified it to be sustainably resistant to liquid stains and perspiration for its intended use.
Trust is one of our company’s fundamental principles and this guarantee is the proof.